Information and communication technologies can be powerful tools to maintain customer and supplier relationships, explore new markets, and create systematic records of management and financial information that can be effectively utilized for internal learning as well as reporting to external stakeholders.

By sharing the cost of telecommunications and broadband access, establishment and on-going costs can be reduced for each company involved. An incubator can also provide ICT training, advice and contracting services for websites and management information systems.

The use of ICT for managing incubated companies is defined as the deployment of ICT-based management systems in order to upgrade business performance. Its implementation in incubated enterprises will depend on the ICT policy adopted by the incubator for introducing these integrated management systems.  These systems allow the incubation process to be carried out more effectively and professionally, while also giving the enterprise a longer life expectancy.

The use of ICT for managing incubated enterprises begins through defining business process flows. Next, the key processes and support processes are established, and decisions are made on which of them can be converted into computerized routines and slotted into an ICT-based system. To do so, new business process architecture may be defined, in compliance with ICT principles, to serve as the starting point for specifying the ICT structure required to underpin the new processes.